Anna van Rijn logo
Back to home
A little help, right here

Frequently asked questions

A question on your mind? Let’s find your answer.

Open a question below and follow the steps one at a time.

I don’t have Wi-Fi. What should I do?
Step-by-step guide

Don’t worry. You can use a temporary hotspot to repair geteduroam. Ask a classmate or teacher to help if needed.

  1. Step 1

    Connect to a hotspot temporarily

    Ask someone with working Wi-Fi to turn on a mobile hotspot on their laptop. On that laptop, open Settings → Network & internet → Mobile hotspot. Then connect your laptop using the hotspot name and password.

    Windows settings with the Mobile hotspot switch turned on
    The Mobile hotspot switch should be set to On.
  2. Step 2

    Open geteduroam

    Press the Windows key, type geteduroam, and select the app with the blue Wi-Fi icon.

    Searching for the geteduroam app from the Windows Start menu
    Search for geteduroam and open the app.
  3. Step 3

    Select the bottom button

    In geteduroam, select Repair your account. It is the bottom button. On your laptop, this button will probably be red.

    Geteduroam app with the Repair your account button at the bottom
    Select Repair your account.
  4. Step 4

    Sign in and approve

    A web page opens. Sign in with your school account if asked. Then select the blue Approve button.

    Geteduroam web page with a blue Approve button
    Select the blue Approve button.

Done! Wait for geteduroam to finish. The app will then connect to eduroam automatically. You can turn off the temporary hotspot afterwards.